When are the returns permissible and under what conditions?
All furniture should be opened and checked for any defect/damage. Any such issue should be notified on the delivery challan and AWB/consignment copy. Any claim of transit damage will not be considered if not notified at the time of delivery itself.
Can I return a product found to be defective upon use after some time?
If the product is within the warranty period, please get in touch with our Customer Care representative with the order ID and images of the defective product. We will make all endeavor's to repair or replace the product as per the warranty terms specified on this site.
How and when will I receive the refund?
We will process your refund within 7 business days of receiving the returned product in its original packaging. All refunds will be issued through the same transaction mode (e.g. credit card or net banking) used in the original purchase.
We carefully inspect each item prior to shipment and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be the customer’s responsibility as we encourage you to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will offer replacement or refund for any defective items within 15 days of the receipt of the product in our warehouse. This means the once the refund is approved, the customer will get the refund within 15 days in his/ her account. For merchandise picked up at home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.
Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be canceled, changed, returned, or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.
MONOGRAMMED/ PERSONALIZED ITEMS
These items are considered custom order items and are non-cancelable, non-returnable, and non-refundable.
FINAL CLEARANCE/ SALE
Final sale and clearance items are considered final sale and are non-returnable and non-refundable.
There may be errors in the prices, descriptions, or images of certain merchandise, and we must reserve the right to restrict orders of those items. In case of a replacement offered, the order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (for example Upholstery, Wood Finish, or any customization), new order, or a different product.
Is it possible to cancel my order?
Cancellations are not permitted once the order is placed.
For Sofas and Furniture: Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be canceled, changed, returned, or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.
For all Other Products: Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1-year warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.