Shipping
We provide fast, reliable, and carefully handled shipping so your order reaches you on time, every time
Returns & Refunds
Hassle-free returns with a simple process and quick refunds for a worry-free shopping experience
Secure Payment
Your transactions are protected with safe, encrypted, & trusted payment gateways for complete peace of mind
Warranty
Enjoy confidence in every purchase with our limited warranty covering select products for lasting quality
Track Order
Stay informed with real-time updates, track your order seamlessly from our warehouse to your doorstep
1. Orders & Purchases
Do you offer Cash on Delivery (COD)?
Do you offer Cash on Delivery (COD)?
No, we currently accept prepaid orders only. Since our furniture is customized, payment must be completed according to the agreed payment terms before dispatch. For eligible orders, 50% advance and the remaining 50% before dispatch may be possible.
What payment methods do you accept?
What payment methods do you accept?
We accept bank transfers, online payments and cash payments. Please confirm the applicable payment method and terms with our team before placing your order.
Can I cancel or change my order after placing it?
Can I cancel or change my order after placing it?
Unfortunately, we cannot cancel orders due to a change of mind. However, if you need to edit your order information, such as the delivery address or contact number, please contact our customer service team as soon as possible.
Please have your order number ready when contacting customer service via email or Live Chat. We cannot guarantee changes after 24 hours of order placement because orders may already be in process.
Can I customize furniture according to my requirements?
Can I customize furniture according to my requirements?
Yes, applicable products can be made to order and customized according to your requirements. Our team will confirm feasibility, pricing and the estimated delivery timeline before finalizing the order.
Can I get the same furniture in a different size?
Can I get the same furniture in a different size?
Yes, a different size may be possible, depending on the product and customization requirements. Our team will confirm feasibility, pricing and the timeline.
Can you make furniture according to my space and measurements?
Can you make furniture according to my space and measurements?
Yes, applicable furniture can be customized according to your space. The required dimensions or site measurements must be confirmed before finalizing the product specifications.
Do you have ready-made furniture?
Do you have ready-made furniture?
Yes, selected ready-made chairs are available. Director tables are generally made to order and can be customized according to your requirements. Please contact our team to confirm availability.
What is included in the quoted price?
What is included in the quoted price?
The quoted price includes applicable 18% GST, free shipping, installation and after-sales support, subject to the terms specified in the quotation.
What should I do if the product I need is not listed on your website?
What should I do if the product I need is not listed on your website?
The product may be newly listed or not yet displayed on the website. Please contact our team so we can check availability and share relevant images of similar products or previously completed projects.
Can you share live images of the product before ordering?
Can you share live images of the product before ordering?
Yes, we can share available live images of the product. If images of the exact product are unavailable, we can share images of similar furniture that has already been manufactured, delivered and installed.
How long does it take to receive a B2B quotation?
How long does it take to receive a B2B quotation?
B2B quotations are generally shared within 2–3 working days after consultation with our sales team and assessment of the requirements and deliverability.
Can I visit your facility before placing an order?
Can I visit your facility before placing an order?
Customers in Delhi-NCR can enquire about visiting our manufacturing facility or head office/showroom. Please confirm availability with our team before visiting. Customers outside the region can view our completed project portfolio.
Can I see examples of your previous customer projects?
Can I see examples of your previous customer projects?
Yes, relevant completed projects can be shared to demonstrate previously manufactured, delivered and installed products.
2. Returns & Exchanges
What is Lakdi.com's return policy?
What is Lakdi.com's return policy?
LAKDI offers a 7-day return policy for products that are proven to be defective, damaged, or incorrect. Returns and exchanges are not allowed for change of mind, personal preference, or any other reason. Transit damage must be reported at the time of delivery.
Can I cancel or return a customized furniture order?
Can I cancel or return a customized furniture order?
Customized, personalized, clearance and final-sale products cannot be cancelled, returned, or refunded once production begins or the order is confirmed. Please confirm all product specifications before making payment.
How do I initiate a return?
How do I initiate a return?
To initiate a return, contact our support team with your order number and details of the issue. For defective, damaged, or incorrect products, please provide relevant photographs or videos so our team can assess the case and guide you through the return process.
Who pays the return shipping charges?
Who pays the return shipping charges?
Customers bear return shipping costs unless the product is defective, damaged, or incorrect, in which case LAKDI arranges free pickup.
How long does it take to receive a refund?
How long does it take to receive a refund?
Refunds are processed within 5–7 business days after the returned product is received and approved at our warehouse. Refunds are made through the original payment method.
3. Shipping & Tracking
What is the production and delivery timeline for my order?
What is the production and delivery timeline for my order?
The production and delivery timeline varies depending on the product type and collection. Our team will confirm the estimated timeline after the order requirements are finalized.
How can I track my order?
How can I track my order?
You can track your order through the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to “My Orders,” and click on the tracking link provided for your order.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we are unable to make changes.
Can I request priority or faster delivery for my order?
Can I request priority or faster delivery for my order?
Yes, priority delivery may be available for prepaid orders with full advance payment. Our team will check the production schedule and confirm the earliest possible timeline.
Do you offer international shipping?
Do you offer international shipping?
No, international shipping is not currently available. Please contact our team if you need further assistance.
What should I do if part of my order is missing?
What should I do if part of my order is missing?
Please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or you have concerns, contact our customer service team with your order number. We will investigate and resolve the issue promptly.
Can I collect my order directly from your facility?
Can I collect my order directly from your facility?
Yes, customers may collect their orders directly from our facility, subject to prior confirmation with our team.
4. Product Information & Site Measurement
Can you provide site measurement?
Can you provide site measurement?
Yes, site measurement can be arranged through our third-party installation team, subject to availability at your location. Please share your complete address so we can check availability.
Is site measurement free?
Is site measurement free?
Site measurement is a paid service and the applicable charges are payable upfront. We will confirm the charges after checking availability at your location.
Why do you need so much time for delivery?
Why do you need so much time for delivery?
We deal in customized furniture that is tailor-made for each customer. Additional time is required for manufacturing while ensuring that the fit, finish and quality of the product are not compromised.
Where can I see your furniture physically?
Where can I see your furniture physically?
Our manufacturing unit is located in Mayapuri/Kirti Nagar and our head office/showroom is in Delhi. Customers in Delhi-NCR can enquire about visiting the facility. Customers outside Delhi-NCR can view our completed projects through the work/project section of our website.
Do you have an experience centre or showroom?
Do you have an experience centre or showroom?
Our manufacturing facility and Delhi head office/showroom can be visited by customers in the Delhi-NCR region, subject to confirmation. For customers outside the region, we can share our completed project portfolio.
Have you delivered similar products before?
Have you delivered similar products before?
Yes, we have successfully delivered and installed customized furniture products. Relevant completed-project images can be shared with customers.
5. Payments, Pricing & Discounts
Can I pay 50% now and 50% later?
Can I pay 50% now and 50% later?
Depending on the applicable order terms, a 50% advance and 50% before-dispatch payment structure may be considered. The applicable payment terms should be confirmed before committing to the customer.
Why is your pricing so high?
Why is your pricing so high?
Our pricing is based on the material and quality of the furniture being provided. The quoted price also includes applicable 18% GST, free shipping, installation and after-sales support. The pricing represents the complete product and service experience being provided to the customer.
Why should I pay this price when I can get furniture cheaper elsewhere?
Why should I pay this price when I can get furniture cheaper elsewhere?
Pricing depends on the material, quality and specifications being offered. Customers should compare the complete product specifications and included services, including GST, shipping, installation and after-sales support.
Can you give me a discount?
Can you give me a discount?
Our sales team will check the applicable commercial terms and approved discounts before making any commitment to the customer.
6. Warranty & After-Sales Support
Does Lakdi.com furniture come with a warranty?
Does Lakdi.com furniture come with a warranty?
Yes, we offer a product-specific warranty of up to 5 years. Our team will confirm the applicable warranty coverage and terms for your selected product.
What does the Lakdi.com furniture warranty cover?
What does the Lakdi.com furniture warranty cover?
The warranty covers manufacturing defects, subject to the applicable product warranty terms. Free repair is provided during the first year. Paid repairs may apply thereafter, depending on the issue and applicable warranty conditions.
What is not covered under the furniture warranty?
What is not covered under the furniture warranty?
The warranty does not cover normal wear and tear, misuse, scratches, stains, accidental damage, moisture, improper handling, natural wood or leather variations, or unauthorized repairs.
How do I make a warranty claim?
How do I make a warranty claim?
To claim a warranty, provide your Order ID or invoice, product photos/videos and warranty certificate, if available. Contact support@lakdi.com or call +91-8130301290 for assistance.
What should I do if my furniture arrives damaged or defective?
What should I do if my furniture arrives damaged or defective?
Please contact our customer support team and share photographs or videos of the issue, along with the opening/unpacking video where applicable. Transit damage must be reported at the time of delivery. Our team will assess the issue and guide you on the next steps.
Will you replace the damaged product?
Will you replace the damaged product?
The case will be assessed based on the nature of the damage and the supporting evidence. Depending on the case, the resolution may involve repair or sending a replacement piece.
Who will handle my complaint after delivery?
Who will handle my complaint after delivery?
Our customer support team handles post-delivery issues and coordinates the appropriate resolution based on the reported concern.
What proof do I need if the product is damaged?
What proof do I need if the product is damaged?
Please provide proof of delivery, opening/unpacking videos and relevant photographs or details of the damage.
What happens after I report damage?
What happens after I report damage?
Our customer support team reviews the information and supporting evidence. The appropriate resolution is then determined based on the case and may include repair or replacement.
Do you provide after-sales support?
Do you provide after-sales support?
Yes, after-sales support is provided for customer concerns after delivery. Our customer support team handles the issue and coordinates the appropriate resolution.
Can I visit the manufacturing facility for a quality check before dispatch?
Can I visit the manufacturing facility for a quality check before dispatch?
Yes, clients can visit our manufacturing or production facility for a final quality check before dispatch. Please coordinate with our team and confirm the visit in advance.
