Product Faq
Frequently Asked Questions
Do you offer Prepaid and Cash on Delivery (COD) options?
Do you offer Prepaid and Cash on Delivery (COD) options?
We currently support Prepaid orders only. For orders up to ₹2 lakhs, 50% advance payment is required, and the remaining 50% before dispatch.
Can I get priority delivery?
Can I get priority delivery?
Yes, priority delivery is available for prepaid orders with full advance payment.
What is the relationship between RIMS India and Lakdi.com? If I place an order, under which name will it be processed?
What is the relationship between RIMS India and Lakdi.com? If I place an order, under which name will it be processed?
RIMS India is the parent company, and Lakdi.com is a brand owned and operated under RIMS India.
- All orders placed on Lakdi.com are officially billed and processed under RIMS India (the legal entity).
- Clients will receive invoices, GST details, and related documentation from RIMS India, with Lakdi.com mentioned as the executing brand.
Do you provide GST Certificates for Government & B2B orders?
Do you provide GST Certificates for Government & B2B orders?
Yes, GST requirements are fulfilled based on the type of order and client specifications.
Do you have a profile on GeM Portal?
Do you have a profile on GeM Portal?
Yes, Lakdi.com is listed and actively working on the Government e-Marketplace (GeM) portal.
Can I request a single product demo/office visit for B2B leads?
Can I request a single product demo/office visit for B2B leads?
This depends on the order and requirement. Please contact our team for confirmation.
Do you provide out-of-city visits for orders?
Do you provide out-of-city visits for orders?
For out-of-city customers, we recommend browsing and ordering through our official e-commerce website.
Do your products come with a warranty?
Do your products come with a warranty?
Yes, we offer up to 5 years warranty (product-specific). Our team will provide complete clarity on warranty coverage and terms.
What is the production timeline with delivery?
What is the production timeline with delivery?
The production and delivery timeline varies based on the collection and product type. Our team will confirm details after order finalization.
Can customized products be changed or returned after payment?
Can customized products be changed or returned after payment?
No, once advance payment is made, customized orders cannot be changed, returned, or refunded. We do not provide after-order modifications.
How long does it take to receive a B2B quotation?
How long does it take to receive a B2B quotation?
Quotations are shared within 2-3 working days after consultation with our sales team and assessment of deliverability.
Can clients visit before final product delivery?
Can clients visit before final product delivery?
Yes, clients are welcome to visit our manufacturing/production facility for final quality checks before dispatch.
What payment modes are accepted?
What payment modes are accepted?
We accept bank transfers and online payments. We also accept cash payments.
Do you offer international shipping?
Do you offer international shipping?
No, international shipping services are not currently available. Please connect with our team for further assistance.
Can clients pick up their orders directly?
Can clients pick up their orders directly?
Yes, clients may self-pick orders from our facility, subject to prior confirmation.
